ELDS Privacy Policy
Privacy Policy
Effective date: 23/6/26
ELDS (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and share your personal data when you visit our website, contact us, or use our services.

1. Who we are
ELDS is a specialist flat roof leak detection business.
Business name: ELDS
Website:ELDS.UK & ELDS.ONLINE
Email: INFO@ELDS.UK

2. What information we collect
We may collect the following personal information:
• Your name.
• Your company name.
• Your email address.
• Your phone number.
• Your job title.
• Site address or project location.
• Any information you include in a contact form, email, or phone call.
• Technical information such as your IP address, browser type, and website usage data if analytics or cookies are enabled.

3. How we use your information
We use your personal information to:
• Respond to enquiries.
• Provide quotes and arrange surveys.
• Carry out and manage our services.
• Send invoices and related paperwork.
• Keep business records.
• Improve our website and services.
• Comply with legal and tax obligations.

4. Lawful basis
We process your data on the following legal bases:
• Contract: to provide a quote, carry out a survey, or deliver our services.
• Legitimate interests: to run and improve our business, respond to enquiries, and keep records.
• Legal obligation: to meet tax, accounting, and regulatory requirements.
• Consent: where required for non-essential cookies or marketing communications.

5. Cookies and analytics
Our website may use cookies or similar technologies. Essential cookies are used to make the website work properly. If we use non-essential cookies such as analytics or marketing cookies, we will ask for consent first where required.
You can usually change your cookie settings through your browser or the cookie banner on the website.

6. Sharing your information
We may share your information with trusted third parties where necessary, including:
• Website hosting providers.
• Email providers.
• Accounting or invoicing software.
• IT and maintenance providers.
• Professional advisers such as accountants.
• Legal or regulatory bodies if required by law.
We do not sell your personal information.

7. How long we keep it
We keep personal information only for as long as necessary for the purpose it was collected.
For example:
• Enquiry records may be kept for a reasonable business period.
• Invoice and tax records are usually kept for legal and accounting purposes.
• Cookie data is kept in line with the cookie settings and relevant provider policies.

8. Your rights
You have the right to:
• Ask for a copy of the information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information in some circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent where consent is the lawful basis.

9. Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk

10. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be published on this page